You can contact our Customer Care team by phone Monday - Friday, 9.00am-5.00pm BST (excluding Public Holidays).
0808 164 4220
If you call outside our Customer Care phone line hours, please leave a voicemail message with your name and phone number, and we will endeavour to contact you the following business day.
Our Customer Care Team is available on Live Chat Monday - Friday, 9:30am-4:30pm BST (excluding Public Holidays). Look for the Help button on our website.
Send us an email and we'll be in touch with you firstname.lastname@example.org.
Email response time
If you are contacting us via email, our aim is to respond to you within 24-48 hours (excluding weekends and NSW/National Public Holidays). If we are experiencing higher than usual call/email volumes, our response time may be longer. We appreciate your patience during these times.
See Frequently Asked Questions – your answer may already be there.
RETURNING AN ITEM?
Read our Returns section of the website.
If you’re media and you’re interested in covering our story, writing a product review or have any questions please be in touch via email@example.com.
We are located in London, United Kingdom. Please note that our offices are not a showroom and our stock is warehoused in a separate location.
OR... LEAVE YOUR DETAILS AND WE'LL GET BACK TO YOU!
We'll get back to you as quickly as possible. Typically within 48 hours on weekdays. If you're emailing on a weekend or we are experiencing a high volume of emails, it may take 48 - 56 hours to respond. We appreciate your patience during these times.